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Note that the "replacement" TruStarts are not the same batteries as the OEM even though they carry the same label. sorry that you have both problems: Poor dealer service AND poor quality TruStart replacement batteries. Overall, Toyota and Toyota of Irving is running a unfair business model with no customer service.Ĭlick to expand.WOW. I can see the glue residue on the battery and make out the sticker was scraped off, definitely some shady business to sell older batteries to customers. I am now going to just trash my Toyota Way book, since Toyota failed to practice what it’s founder preached.Īnd Oh, yes, the dealership sells batteries with the manufacturing month/year sticker removed. Its funny and shameful that a company who is respected for their quality and lean management principles has the worst process and customer service ever. Walk in and tell them your battery is dead, they replace your battery without any questions. $100 vs $129 from Toyota and then they also have a no hassle warranty replacement.
#ADVANCE AUTOCRAFT BATTERY WARRANTY FOR FREE#
It is shameful since I expected better warranty support and customer service from a Toyota dealership vs an AutoZone, Walmart, SamsClub or Costco.Īll of these places replaces your battery for free (no installation and labor charges vs the $50 rip off from the dealership), the batteries cost a lot less approx. So why should anyone buy parts from Toyota specially Tires and Batteries. So at the end of an hour, I realized I just wasted my time to ask for a replacement battery which failed just before crossing the 24 months period. He went back to ask something and came back and told he cannot give me the battery since he needs the slip from the battery test machine which he needs to bill the new battery too. Went back to the parts store, and I was given a new battery, and I asked if I would still have the remaining of the 84 month which is more than 60 months on the new replacement battery. Then one of the guys says why don’t you give the Snap On Test Results slip to the parts store and they should be able to give you the replacement battery. No sir, we can’t do that since the shuttle is only till 6 p.m and it is 6:30 now. I said, ok let me leave the car, since I don’t want to call and wait for insurance to come jump-start my car, and asked for the shuttle to drop me home. Well guess what, the dealership charges $50 in labor for replacing a battery, most places do it for free since it is one of the easiest things to do.Īfter a little bit of discussion amongst themselves, they asked me to leave the car or bring it back next day morning since it was too close to their closing time. Then apparently they couldn’t figure out if I needed a longer test or not since I did not get the battery replaced by service just bought it from parts store and replaced it myself. Went to service to get a battery test, they came up with a Snap On test which showed the message Replace battery after running the test. Did get a jump start and made it straight to the dealership parts store from where I had bought the battery from.Įxplained the battery is dud and asked for replacement to which I was told to go to the service to get a battery test. My less than 2 years old Toyota Tru Start battery just died today and got stranded at work on a Friday evening. Wanted to share my bad experience with Toyota of Irving today.